At Vielane LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return it within 10 days of receiving your order for a full refund, subject to the following terms and conditions.
- Eligibility for Return
Eligibility for Return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
You must initiate a return within 10 days of receiving your order.
- Items Not Eligible for Return
The following items are not eligible for return:
Items with obvious signs of wear
Items marked “Final Sale”
Any product returned more than 10 days after receipt is not eligible for return.
- Return Process
To initiate a return, please follow these steps:
Contact Us: Please send your order number and reason for return to our customer service team at support@vielane.online.
Return Authorization: Once your application is approved, we will provide you with a Return Authorization (RMA) number and instructions on how to return the item.
Return Process: Please carefully pack the item and return it to us using a trackable courier service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Refund Process
After we receive your returned item:
We will inspect it to ensure it meets our return standards.
If approved, your refund will be processed within 7 business days and the funds will be returned to your original payment method.
- Partial Refund
In some cases, only a partial refund may be provided:
Items with obvious signs of wear
Items not in their original condition - Exchanges
We do not offer exchanges. If you wish to exchange an item, please return the original item first and then place a new order for the replacement. - Contact Information
If you have any questions about our refund and return policy, please contact us:
Address: 2450 SIESTA LN, OAKLAND, CA 94603
Email:
donte@vielane.online
support@vielane.online
Phone: (341) 212-9281
Thank you for shopping at Vielane LLC!